Chestermere Liquor Delivery's Return and Refund Policy

Your satisfaction is important to us. We try our best to accommodate any complaints specific to product exchange & returns.

Faulty products: If a product you have purchased is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product. For some high value products, we reserve the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. For products that cannot be assessed, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment. It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our Customer Care Team is happy to provide you with their relevant contact details to assist you. To make a claim under our faulty returns policy, please contact our Customer Care Team. We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, and a credit card statement clearly showing your purchase. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return. Our products come with guarantees that cannot be excluded under any Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Out Of Inventory Replacements: We try to keep our inventory updated, but sometimes due to higher than expected traffic, we are just not quick enough. In such instances we will contact you and provide you similar replacement options.

Change Of Mind Return: We happily give you a refund or an exchange if you have changed your mind on a purchase, provided that the product is returned within 24 hours after it has been purchased, within its use by or best before date, still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened), not opened or damaged, and in a re-saleable condition. Drinks that have been chilled then allowed to return to room temperature are often compromised in quality and not re-saleable. When purchasing for an event, please take this into consideration. Please also provide your proof of purchase (for instance your original receipt, tax invoice or a credit card statement clearly showing your purchase) with you when returning a product under the change of mind policy. Please note that the delivery fee incurred will not be refunded if a purchase is returned as part of the change of mind policy.

Damaged In Transit Guarantee: In the event you receive goods that are damaged, faulty or incorrect, please contact us within 24 hours of receiving your order and we will further investigate with our delivery agents and if at fault, we will refund the value of the damaged or incorrect goods.

How to return or exchange?: The fastest way to obtain a return or replace your purchase is to visit our local fulfillment center where our team will be able to assist you immediately. Otherwise, you can contact us via our website and our customer care team will contact you as soon as possible.